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Shipping & Returns

Shipping

We offer complimentary ground shipping for all orders within the United States, excluding US territories. Please allow 24-48 hours for your order to process before shipping.

For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Holidays and peak sales time may alter your shipment time frame.

An email will be sent to you with a tracking number when your order ships. 

All our packages are shipped from the San Francisco Bay Area. For our standard free shipping, delivery takes between 1-5 business days, after allowing for the 24-48 hour initial order processing window. For express service, we offer 2-day or overnight service.

For our express shipping options, please note that standard processing times do apply. Orders placed past 12:30 pm PT will ship the following business day. Please email customerservice@elizeeshoes.com if you have any specific delivery timing needs and we will do our best to accommodate them.

Signature Confirmation

We include a signature confirmation for all of our packages. If you’re unable to sign for the package or collect it after the maximum number of attempts made by the courier, it will be returned to our distribution center and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.

Exceptions 

At this time we are unable to ship internationally or to P.O. boxes or APO/FPO military addresses. 

Shipping to U.S. Territories

Deliveries to U.S. Territories will be shipped via USPS; the shipping cost is determined at checkout and will vary based on freight fees. You will not be charged for any item until it has shipped. 

 

 

Returns

We hope you love your shoes. However, if you’d like to make a return or exchange, we are pleased to accept new, unused, unaltered merchandise with its original packaging and dust bags. As worn items are non-refundable, we highly recommend trying your shoes on in a clean, carpeted area, as this will preserve the sole of the shoe.

Returns must be postmarked within 14 days of receiving your order. For your convenience, we will provide you with a prepaid return shipping label. $6.95 will be deducted from the refunded amount.

If you’d like to make a return, please:

  1. Email Customer Service at customerservice@elizeeshoes.com to let us know which items you’d like to return and to request a prepaid shipping label.
  2. Print the label we send you.
  3. Place the items you are returning, in their original Elizée packaging, inside of a shipping box and close it securely.
  4. Attach our pre-paid shipping label to the package.
  5. Drop off your return to the courier on the label.

Merchandise must meet the following requirements to be eligible for returns:

  • Full-price and sale items in their original condition, in their original packaging, may be returned for a full refund or exchanged if postmarked within 14 days of delivery.
  • Final-sale items cannot be returned or exchanged. Private sale and sample sale items are final sale.
  • Worn, damaged, or altered items cannot be returned or exchanged Returns must be mailed using the pre-paid return label we provide
  • We reserve the right to deny a refund if returned merchandise does not meet our requirements.

You will receive an email confirmation once we receive your return, and you can expect your refund within 14 days of that communication — issued in the form of the original payment. Please allow 1 to 2 billing cycles for your refund to be visible on your statement.

When you use PayPal, we will refund you as follows:

  • Online returns are refunded to your PayPal account.
  • We only accept even exchanges for PayPal returns — an additional form of payment or credit card is required for uneven exchanges.

For returning an item purchased with a Gift Card, the refund is issued as an eGift and emailed as soon as the return is processed.

Need a new size or color? Please contact customerservice@elizeeshoes.com. If you are exchanging for a higher-priced product, the difference will be charged to your original credit card. If you wish to use a different form of payment, please let us know.
At Elizée, we appreciate your business and value you as a customer. As your trust is important to us, we want you to be completely satisfied with your purchase. In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense.

 

Questions?

Call Us

(650) 529-4380

9 a.m.–6 p.m. PT Monday- Friday

Email Us

customerservice@elizeeshoes.com