Return Policy

We want you to love your Elizée shoes. If something isn’t quite right, here’s how returns and exchanges work:

Eligibility & Timing

• Returns must be initiated and postmarked within 14 days of delivery (online orders) or within 14 days of purchase (in-store).

• Items must be unworn, in new condition, and returned in the original packaging (including dust bag and shoe box).

• Shoes showing signs of wear, damage, or marked soles will not be accepted. Please try them only on a clean carpeted surface or the dust bag provided.

Refunds & Exchanges

• Full-price purchases: Eligible for a refund if returned within 14 days.

• Sale & markdown purchases: Eligible for exchange only (one exchange per item, for size or color).

• Final Sale items: Not eligible for return, exchange, or store credit.

How to Start a Return

Please visit our Returns & Exchanges Portal to request a return or exchange.

Fees & Processing

• All returns are subject to a $9.95 handling fee.

• Please allow up to 12 business days after we receive your package for returns to be processed.

• Refunds will be issued to the original form of payment.