Return Policy

We want you to love your Elizée shoes. If something isn’t quite right, here’s how returns and exchanges work:

Eligibility & Timing

Returns must be requested within 14 days of delivery for online orders or within 14 days of purchase for in-store purchases.

Once a return has been approved, items must be shipped back within 7 days of receiving return instructions.

To be eligible for return:

• Shoes must be unworn and in new condition.
• Shoes must be returned in their original packaging.
• Shoes worn outdoors are not eligible for return.
• Returns are subject to inspection upon receipt.

Please try shoes on indoors on a clean, carpeted surface or on the dust bag provided. Shoes returned with punctures, signs of use, or damage to the sole protector are not eligible for return.

All approved returns are subject to a $9.95 handling fee, which will be deducted from the refund.

Original shipping charges are non-refundable.

Returns that do not meet these requirements may be refused and returned to the customer.

Refunds & Exchanges

Full-price merchandise is eligible for exchange.

Sale merchandise is eligible for exchange or store credit only. Refunds are not available on sale merchandise.

Final Sale merchandise is not eligible for return, exchange, or store credit.

Exchange shipping is provided at no charge within the United States.

If a replacement size or style is unavailable:

• Full-price merchandise will be refunded to the original payment method.
• Sale merchandise will receive store credit.

How to Start a Return

Please visit our Returns & Exchanges Portal to request a return or exchange.

Fees & Processing

• All returns are subject to a $9.95 handling fee.

• Please allow up to 5 business days after we receive your package for returns to be processed.

• Refunds will be issued to the original form of payment.