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Return Policy

We hope you love your shoes. However, if you’d like to make a return or exchange, we are pleased to accept new, unused, unaltered merchandise with its original packaging and dust bags. As worn items are non-refundable, we highly recommend trying your shoes on in a clean, carpeted area, as this will preserve the sole of the shoe.

Returns must be postmarked within 14 days of receiving your order. For your convenience, we will provide you with a prepaid return shipping label. $6.95 will be deducted from the refunded amount.

If you’d like to make a return, please:

  1. Email Customer Service at customerservice@elizeeshoes.com to let us know which items you’d like to return and to request a prepaid shipping label.
  2. Print the label we send you.
  3. Place the items you are returning, in their original Elizée packaging, inside of a shipping box and close it securely.
  4. Attach our pre-paid shipping label to the package.
  5. Drop off your return to the courier on the label.

Merchandise must meet the following requirements to be eligible for returns:

  • Full-price and sale items in their original condition, in their original packaging, may be returned for a full refund or exchanged if postmarked within 14 days of delivery.
  • Final-sale items cannot be returned or exchanged. Private sale and sample sale items are final sale.
  • Worn, damaged, or altered items cannot be returned or exchanged Returns must be mailed using the pre-paid return label we provide
  • We reserve the right to deny a refund if returned merchandise does not meet our requirements.

You will receive an email confirmation once we receive your return, and you can expect your refund within 14 days of that communication — issued in the form of the original payment. Please allow 1 to 2 billing cycles for your refund to be visible on your statement.

When you use PayPal, we will refund you as follows:

  • Online returns are refunded to your PayPal account.
  • We only accept even exchanges for PayPal returns — an additional form of payment or credit card is required for uneven exchanges.

For returning an item purchased with a Gift Card, the refund is issued as an eGift and emailed as soon as the return is processed.

Need a new size or color? Please contact customerservice@elizeeshoes.com. If you are exchanging for a higher-priced product, the difference will be charged to your original credit card. If you wish to use a different form of payment, please let us know.
At Elizée, we appreciate your business and value you as a customer. As your trust is important to us, we want you to be completely satisfied with your purchase. In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense.