Shipping Policy
Elizée Shoes | Shipping & Delivery
We offer complimentary ground shipping for all orders within the United States, excluding US territories. Please allow 24-48 hours for your order to process before shipping.
For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Holidays and peak sales time may alter your shipment time frame.
An email will be sent to you with a tracking number when your order ships.
All our packages are shipped from the San Francisco Bay Area. For our standard free shipping, delivery takes between 1-5 business days, after allowing for the 24-48 hour initial order processing window. For express service, we offer 2-day or overnight service.
For our express shipping options, please note that standard processing times do apply. Orders placed past 12:30 pm PT will ship the following business day. Please email customerservice@elizeeshoes.com if you have any specific delivery timing needs and we will do our best to accommodate them.
Signature Confirmation | Delivery Policy
We include a signature confirmation for all of our packages. If you’re unable to sign for the package or collect it after the maximum number of attempts made by the courier, it will be returned to our distribution center and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.
Exceptions
At this time we are unable to ship internationally or to P.O. boxes or APO/FPO military addresses.
Shipping to U.S. Territories
Deliveries to U.S. Territories will be shipped via USPS; the shipping cost is determined at checkout and will vary based on freight fees. You will not be charged for any item until it has shipped.
Call Us
(650) 529-4380
9 a.m.–6 p.m. PT Monday- Friday